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FAQ
Restaurants & Bars
About Reservations
  • Q
    How far in advance may I make a reservation?
    A
    Reservations are accepted up to 3 months in advance. For further details, please contact Restaurant Reservations.
  • Q
    Is a reservation required?
    A
    While walk-ins are welcome based on availability, we highly recommend making a reservation in advance to ensure a memorable dining experience.
  • Q
    May I request a window seat?
    A
    While a window seat may be requested, we are unable to guarantee at the time of reservation. Please contact Restaurant Reservations for further assistance, particularly if it is a wedding proposal or other notable occasion.
  • Q
    Are reservations at the bar accepted?
    A
    We regret that reservations at New York Bar and The Peak Bar are not accepted.
  • Q
    Am I able to order a cake for a special occasion?
    A
    Yes, we would be delighted to assist you. Please place your order at least three days in advance or when making a reservation.
  • Q
    What is the reservation cancellation policy?
    A
    Unless otherwise noted at the time of reservation, most reservations may be changed or cancelled on the same day at no charge. For further information, please kindly contact Restaurant Reservations. For group reservations, please refer to our group cancellation policy here.
About Children
  • Q
    Are children welcome at the restaurants and bars?
    A
    All children are welcome at all restaurants regardless of age. Please note that a limited number of high-chairs are available. Therefore, we kindly ask that you inform Restaurant Reservations the number of children that will be dining at the time of reservation. In accordance with our policy, guests under the age of 20 are not permitted at New York Bar or The Peak Bar, even when accompanied by an adult.
  • Q
    May I bring a stroller?
    A
    Yes, strollers are welcome in the restaurant. We may also keep them at the entrance if preferred.
  • Q
    Is there a nursing room available?
    A
    A nursing room is available on the 41st floor. Please ask a restaurant associate and they will guide you.
  • Q
    Is there a diaper-changing area available in the restaurant?
    A
    While diaper-changing areas are not available in the restaurants, one is available on the 41st floor. Please ask a restaurant associate and they will guide you.
About Dining & Menus
  • Q
    Where is breakfast served?
    A
    Breakfast is served at Girandole by Alain Ducasse.
  • Q
    Do you have a buffet-style restaurant?
    A
    New York Grill offers a semi-buffet lunch featuring a selection of appetizers and desserts with a choice of one main dish. Breakfast at Girandole by Alain Ducasse offers a gourmet station and a choice of main dish.
  • Q
    Do you offer a free-flow drink plan?
    A
    Yes, The Peak Lounge & Bar offers the “Peak of Joy,” a two-hour free-flow beverage experience including sparkling wine, daily from 5:00 pm.
  • Q
    Is there a cover charge at the bars?
    A
    The cover charge at New York Bar is JPY 3,300 per person, including tax. There is no cover charge at The Peak Bar.
  • Q
    May I visit for drinks only?
    A
    The Peak Lounge & Bar, New York Bar and Delicatessen are available for drink service only. We kindly ask at all other restaurants that a food order be placed.
  • Q
    Are you able to accommodate food allergies or specific dietary restrictions?
    A
    Yes, please inform us of any specific requirements at the time of reservation. You may also visit here for further details.
  • Q
    Do you offer vegetarian options?
    A
    Yes, vegetarian menus are available. Please ask Restaurant Reservations for further details.
About Facilities
  • Q
    Do you offer private dining rooms?
    A
    Private dining rooms are available at Kozue. The charge is JPY 16,500 for up to 8 guests and JPY 33,000 for up to 18 guests. A 15% service charge will apply. For further details, please ask Restaurant Reservations.
  • Q
    Is there smoking and non-smoking areas?
    A
    The hotel and all restaurants and bars are non-smoking. A dedicated smoking room is available at New York Bar on the 52nd floor and on the ground floor of Shinjuku Park Tower.
  • Q
    Is the restaurants and bars barrier free and wheelchair accessible?
    A
    Yes, all restaurants are barrier free and wheelchair accessible. If a guest requires assistance, please inform Restaurants Reservations at the time of reservation.
  • Q
    Is Wi-Fi available?
    A
    Complimentary Wi-Fi is available in the hotel and all restaurants and bars.
  • Q
    Are power outlets available at the restaurant tables?
    A
    Power outlets are available at select tables. Please ask a restaurant associate for assistance.
About Other Information
  • Q
    Is there a dress code?
    A
    At New York Grill, New York Bar, Girandole by Alain Ducasse, and Kozue, we kindly ask that guests refrain from wearing beach sandals, sportswear, training wear, tank tops, and other sleeveless garments. From 5:30 p.m., short pants are not permitted.
  • Q
    May I bring my own food and beverages?
    A
    Outside food is not permitted, with the exception of baby food for young children. Wine and Champagne are subject to a JPY 5,000 (tax included) corkage fee per bottle.
  • Q
    Is there a cover charge at the bars?
    A
    The cover charge at New York Bar is JPY 3,300 per person, including tax. There is no cover charge at The Peak Bar.
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